Subscription Packages Terms & Conditions
PAYMENT SCHEDULE
Purchase of service requires the Client to pay the first instalment to Social Laura upfront during the checkout process.
After this, an automatic recurring payment plan will be created for the Client and payments will be withdrawn monthly reflecting the Client’s check out date.
Once the Subscription has been purchased by the Client all automatic payments are non-refundable.
SERVICES
All subscription packages purchased by the Client include the following services:
On-site shooting
Off site post production editing
Client liaison
DELIVERABLES
All Subscription Clients are allocated a selection of Images per hour from their photoshoot dependant upon their package purchased with Social Laura. These selections will be made from an online gallery that will be delivered to the Client via email up to 78hrs after their photoshoot has taken place. Extra selections are available to the Client at an extra fee of $25/image.
All edited files will be delivered by Social Laura to the Client via Dropbox within 48-72 hours upon receiving selections back in writing. If additional images have been purchased by the Client they are required to process the additional payment prior to receiving all of the imagery back from their shoot.
PHOTOSHOOT SCHEDULING
Scheduling of all monthly shoots are the sole responsibility of the Client and are to be scheduled using the scheduling system provided; Acuity Scheduling. Should they require assistance with scheduling they are to provide their request in writing via email to Social Laura.
Social Laura will not be liable for any shoots that are left unscheduled by the Client. If the Client fails to schedule his/her shoot in before expiring, the client will not be compensated by Grace Elizabeth Images. All subscription shoots are non-refundable.
All Clients are provided a month or period to schedule and shoot allocated photoshoots based upon their purchased package. If the Client fails to book their shoot in, then the shoot expires for that period. Should the client require a one off extension they are to provide their request in writing to Social Laura. Shoots are non-refundable.
Cancellation of a scheduled photoshoot requires the Client to give Social Laura 48 hours notice in advance and in writing during business hours. Upon Cancellation the Client will be required to re-book a preferred date. Social Laura will not be liable for shoot availability in the scheduling system used by the Client due to last minute cancellations or rescheduling, particularly in conjunction with other scheduled Client bookings.
In the unlikely event of rain or unforeseen weather circumstances, the Photoshoot may be postponed until a later date. Social Laura’ decision is final and can be made on the morning of the photoshoot. This is in the best interest of the client so photoshoots and deliverables can be executed to a satisfactory level for the Client.
PHOTOGRAPHERS CREDIT
When the Client uses finalised images on Social Media Platforms or in publications, it’s appreciated where possible that photographers credit is given as listed below:
Social platforms - Instagram - @sociallaura_ - Facebook - @sociallauraau
Publications - Social Laura
USAGE
Where Social Laura Provision of Services involves Photography or Editing, Social Laura standard included license of the Images to the Client covers use of the final edited images only, for distribution worldwide via the internet or public display only, for an agreed usage period time frame. Images may be distributed on Social Channels, Print and Web use. For Advertising usage, such as billboards, further fees are applicable to the Client and will be agreed upon and paid in full before distribution.
Without limiting Social Laura rights, the Client agrees that Social Laura can use photographs and images taken at the location and other material Social Laura creates or provides (all Materials) for promotional purposes including as examples of Social Laura work and in any brochure, newsletter, manual, report, website or other media, and such use may include the Client’s corporate name or other IP as it appears in the Materials, without liability or compensation to the Client, and Social Laura may also alter the Materials, determining to include or remove the Client’s name or other IP, without prior client approval. Social Laura reserves the right to subcontract any Services that Social Laura has agreed to perform for the Client as Social Laura sees fit.
SICKNESS
Upon unforeseen circumstances such as family emergencies or sickness, rescheduling will be required and organised by Social Laura in conjunction with the Client. However, Social Laura will not be liable for any compensation, if the services provided are unable to be rescheduled. In circumstances of sickness whereby Social Laura is unable to carry out services or those services are unable to be postponed until a later date, it is the responsibility of the Client to source an alternative replacement. Social Laura will not be liable for any extra fees incurred by these third party contractors.
FAILURE OF EQUIPMENT
Whilst all reasonable care and preparation is taken for photography and editing, Social Laura will not be liable for any compensation except for return of that particular shoot payment, should a failure occur in all or any of the electronic equipment used.
CLIENT ACKNOWLEDGEMENTS
The Client acknowledges and agrees that:
Social Laura will have a lien on Materials provided by the client; and
No title in the Services manufactured, produced, duplicated, or otherwise provided by Social Laura will be transferred to the Client until the Client pays all the amounts due to Social Laura in full. The Client acknowledges and agrees that upon payment of all outstanding invoices due to Social Laura, the Client is entitled to receive the finished works, but has no entitlement to the working files of Social Laura. The Client acknowledges and agrees that the content, views and opinions expressed in the finished works produced for the Client by Social Laura are solely those of the client. The finished works are intended to represent the opinion of the Client and in no way reflect the views of and opinions of Social Laura, its employees and subcontractors.
MINIMUM TERMS
All Subscription Clients are bound by the minimum term of their package purchased from Social Laura. Should the Client wish to cancel their subscription before the end of their minimum term, they are to pay Social Laura out the balance of their minimum term, including their additional once month notice period.
1 & 2 Hour Subscription Package - Four (4) month minimum term
CANCELLATION OF THE SUBSCRIPTION
If the client has engaged Social Laura to provide services, the Client may notify Social Laura in writing (during normal business hours, 9am-5pm AEST) that the Client does not require the Services to be provided on that date ("the cancellation”). The Subscription package for the Client will cease one month from the date of received notice as specified above.
If notification of the cancellation is provided outside of normal business hours, it is deemed to have been provided at the commencement of the following business day.
Cancellations engaged by the Client must be initiated after the minimum term period specified by Social Laura. The Client’s one month notice period is a paid notice period to the same value of the Clients monthly subscription payment and will be automatically debited by Social Laura. Once the cancellation payment has been received from the Client, the subscription provided by Social Laura will cease.
The Client shall not unreasonably withhold acceptance of, or payment for their package.
RIGHT OF REFUSAL OR TERMINATION
Social Laura reserves the right to terminate the provision of services to the Client at any given time.
Social Laura reserves the right to terminate the provision of services to the Client, if any person employed or contracted by Social Laura is placed in a position where there is an actual or apparent risk of injury; or theres is a risk that any of the equipment used may be damaged.
If Social Laura terminates the provision of services due to the above circumstances, then any deposit paid by the client is non-refundable.
Should any of the circumstances outlined occur, Social Laura may seek compensation from the client for any loss or damage suffered.
FORCE MAJEURE
If Social Laura cannot carry out an obligation under the Contract either in whole or in part because of anything outside its reasonable control, including without limitation, fire, flood, storm, earthquake, explosion, accident, road or rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage, sickness, family emergencies or omission of any third person or public authority, then Social Laura’ obligations under the contract will be suspended for the duration of the event or waived to the extent applicable.
LEGAL COSTS
The client will be liable for any legal costs incurred by Social Laura in the recovery of unpaid invoices on an indemnity basis.
PRIVACY
All information received by Social Laura from the Client, writes or otherwise, will be kept confidential. Any private information will not be divulged or distributed to any third party without the Client’s consent.
COMMUNICATION
If Social Laura does not hear from the Client after repeatedly touching base three times the Clients subscription will be terminated and any outstanding payments within the minimum term will be required to be paid out. Once again, all subscription package payments are non-refundable.